If Intune Company Portal is not working on Windows 10 or Windows 11, it may fail to open, get stuck syncing, or show enrollment errors. In this guide, we’ll walk through the most common causes and proven fixes.
This issue commonly affects:
New device enrollments
Hybrid Azure AD joined devices
Devices recently reimaged
Users switching accounts
Below are the most common causes and proven fixes.
Why Intune Company Portal Is Not Working (Enrollment Issues)
1️⃣ Check If the Device Is Properly Enrolled in Intune
Before troubleshooting further:
Go to: Settings → Accounts → Access work or school
Make sure:
The correct work account is connected
It says “Connected to ”
Device shows “Managed by Microsoft Intune”
If it’s not connected properly:
Disconnect
Restart
Reconnect
2️⃣ Restart the Intune Management Extension Service
Sometimes the service fails silently.
Press: Win + R
Type: services.msc
Find: Microsoft Intune Management Extension
Restart the service.
If it fails to start: Reinstall the Intune Management Extension.
3️⃣ Reset the Company Portal App
Corrupted cache is extremely common.
Go to: Settings → Apps → Company Portal → Advanced Options
Click:
Repair
Then Reset
Reopen the app.
4️⃣ Clear Windows Credential Manager Entries
Stale Azure AD tokens cause login failures.
Open: Control Panel → Credential Manager → Windows Credentials
Remove:
MicrosoftOffice
AzureAD
ADAL entries related to the work account
Restart device.
5️⃣ Check Date & Time Settings
If time is out of sync, authentication fails.
Go to: Settings → Time & Language
Ensure:
Set time automatically = On
Sync now
6️⃣ Verify Azure AD Join Status
Open Command Prompt as admin:
Copy code
dsregcmd /status
Look for:
AzureAdJoined: YES
DomainJoined: YES (if hybrid)
If AzureAdJoined = NO
The device is not properly joined.
7️⃣ Fix Error Code 0x80180002
This common error usually means:
Device already enrolled
Old device object exists in Azure AD
Fix:
Remove device from Azure AD
Delete from Intune
Restart
Re-enroll
8️⃣ Reinstall Company Portal
Uninstall: Company Portal
Reinstall from: Microsoft Store
Or install offline package from Microsoft.
9️⃣ Check Intune License Assignment
In Microsoft Entra Admin Center: Ensure user has:
Microsoft Intune license
Azure AD Premium (if required)
No license = enrollment fails.
🔟 Check Intune Service Health
Go to: Microsoft 365 Admin Center → Health → Service Health
Verify: No Intune outages.
When to Re-enroll the Device
If none of the above fixes work:
Best solution:
Disconnect work account
Remove device from Azure AD
Restart
Re-enroll cleanly
This resolves 80% of persistent Company Portal issues.
Why This Issue Happens
Most Company Portal problems are caused by:
Token corruption
Partial Azure AD join
Stale device objects
Licensing mismatches
Sync failures
It is rarely a “broken app.”
Final Thoughts
If your Intune Company Portal is not working, the problem is usually authentication or enrollment related — not the app itself.
Start with enrollment checks before reinstalling.
See also our article on what to do if the Company Portal app is not showing here
For more on official Intune troubleshooting, visit Microsofts official library here